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The Sales & Customer Service Agents are the frontline ambassadors of our company, serving as the primary point of contact for guests across all sales channels, including retail locations, sales kiosks, phone inquiries and promotional areas along the waterfront. This role blends proactive sales with exceptional customer service to ensure every guest interaction is informative, welcoming and seamless. Successful candidates are personable, knowledgeable, and adaptable, with the ability to balance sales goals, customer care, and operational tasks in a fast-paced, guest-focused environment. o Actively engage guests in retail kiosks, by phone, and in promotional areas o Recommend tours and retail products by matching guest interests and travel plans o Maintain complete and accurate knowledge of all tour offerings and in-store merchandise o Process sales transactions efficiently and accurately using the Point of Sale (POS) system o Request authorization for discounts or refunds when required o Deliver service in accordance with the company's GUEST customer service model o Provide clear, friendly, and accurate information about tours, schedules, and availability o Assist guests with general waterfront and destination-related inquiries o Receive and respond to customer feedback professionally, whether positive or negative o Resolve guest concerns calmly and diplomatically, escalating issues when appropriate o Adhere to all credit card and payment procedures o Adhere to the company's privacy policy o Maintain a clean, safe, organized, and professional kiosk or workstation o Facilitate guest check-in and boarding procedures when required o Communicate scheduling changes, capacity updates, and operational information in a timely manner o Promptly report customer, product, or operational issues to a supervisor or manager o Support smooth day-to-day operations in a fast-paced, guest-focused environment o Adhere to the department's Code of Conduct

o Flexible availability (availability on weekdays during the spring and fall seasons is an asset) o Minimum of one (1) year of customer service experience in a guest-facing, retail, tourism or hospitality environment o Comfort working with computers, tablets (iPads), and Point of Sale (POS) systems o Strong verbal communication skills and a professional, friendly demeanor o Ability to remain calm, courteous, and solution-oriented in a fast-paced, public-facing environment o Reliable, punctual and able to work independently as well as part of a team o Demonstrated familiarity with Charlottetown, the waterfront and the company's tour and experiences